Refund policy

Refund and Return Policy

Effective Date: June 09, 2026

At Beautovia Essence, we want you to be completely satisfied with your purchase. We offer a straightforward return policy for eligible items.

Return Window

• You have 30 days from the date of delivery to request a return.
• Items must be unused, in their original packaging, and in the same condition as received.

Eligibility

The following items are not eligible for return or refund:

• Opened or used skincare devices, creams, oils, or any personal care products for hygiene reasons.
• Personalized or customized items.
• Items marked as final sale or clearance.

How to Return

1. Contact us at siddique_habibur@hotmail.com within 30 days of delivery to request a Return Authorization.
2. Once approved, ship the item back to us at your expense.
3. Include the original packing slip or order number.

Refunds

• Once we receive and inspect your return, we will process your refund to the original payment method.
• Refunds typically take 5–10 business days to appear on your statement.
• Shipping fees are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear photos. We will arrange for a replacement or full refund at no extra cost to you.

Contact Us

For any return or refund questions, please email us at: siddique_habibur@hotmail.com

We aim to respond within 24 business hours.